Return Policy - 7 Day Guarantee

 At Purple, we value our customers and strive to provide the best possible shopping experience. We understand that sometimes you may change your mind or encounter unexpected issues with your purchase. To ensure your satisfaction, we have formulated a straightforward and hassle-free 7-day return policy.

 

Eligibility for Returns

To be eligible for a return, the item must be unused, unworn, and in the same condition as when it was received. It should be in its original packaging with all tags and labels attached.

 

Time Frame

Our return policy is valid for seven (7) days from the date of delivery. If the seven-day period has passed, unfortunately, we won't be able to process a return.

 

Process for Returns

To initiate a return, customers must contact our customer support team within the 7-day return window. They can do this via email and filling out the return request form or just get in touch with Purple’s customer support via phone.

- Once your return request is received, we will provide you with further instructions on how to proceed with the return.

 

Return Shipping

- Customers are responsible for the shipping costs associated with returning the item. We recommend using a trackable shipping service to ensure the item's safe and timely return.

- In case of a defective or incorrect product received, we will cover the return shipping costs.

 

Inspection and Refund Process

- Upon receiving the returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned above.

- If the item passes the inspection, we will process the refund using the original payment method. Please allow up to 5 business days for the refund to reflect in your account.

 

Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item for a different size or color, please initiate a return and place a new order for the desired item.

 

Customer Support

Our dedicated customer support team is available to assist you with any questions or concerns related to returns. You can reach out through email or phone.

 

*Note: This return policy is subject to change without prior notice. Please refer to our website for the most up-to-date information.